Privacy Policy & Terms of Service

AffixWorks
Last Updated: [24/02/2026]


PRIVACY POLICY

1. Introduction

AffixWorks (“AffixWorks”, “we”, “our”, “us”) is a printing and production solutions provider specializing in event backdrops, signage systems, carpet printing, and LED rental installations.

We are committed to safeguarding personal data in accordance with the Personal Data Protection Act 2010 of Malaysia (PDPA).

By accessing printing.affix.works, you agree to the practices described in this Policy.

2. Information We Collect

In the course of providing our services, we may collect and process the following categories of information:

  • Full name

  • Contact number

  • Email address

  • Company name

  • Project specifications and artwork files

  • Billing details and payment confirmations

  • Website usage data (including IP address, browser type, device data)

We collect information only when voluntarily submitted through our contact forms, WhatsApp communications, or email correspondence.

3. Purpose of Data Processing

Personal data is processed strictly for legitimate business purposes, including:

  • Responding to project enquiries

  • Preparing quotations

  • Executing production and installation services

  • Issuing invoices and payment verification

  • Internal record keeping and accounting compliance

  • Website performance analysis and service improvement

4. Analytics & Digital Tracking

Our website utilizes Google Analytics (GA4) to monitor traffic patterns and improve digital performance.

Google Analytics may collect anonymized technical information including:

  • IP address

  • Device and browser information

  • Pages visited

  • Session duration

  • Traffic acquisition source

We also implement WhatsApp click tracking mechanisms to measure engagement with contact buttons and enquiry channels.

These tracking technologies are used solely for analytical and marketing optimization purposes.

Users may disable cookies through their browser settings.

5. Disclosure of Information

AffixWorks does not sell, rent, or trade personal data.

Information may be disclosed only to:

  • Financial institutions for payment processing

  • IT service providers and hosting partners

  • Government authorities where legally required

All third-party service providers are expected to uphold strict confidentiality standards.

6. Data Retention

We retain business transaction records in accordance with Malaysian tax and accounting regulations.

Data that is no longer required for legitimate business purposes will be securely disposed of.

7. Data Security

We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, misuse, or disclosure.

However, no online transmission can be guaranteed to be fully secure.

8. Your Rights

Subject to applicable laws, you may:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Withdraw consent (where applicable)

Requests may be directed to:
[Affixworks@gmail.com]

TERMS OF SERVICE

1. Scope of Services

AffixWorks provides printing production, fabrication, and installation services including but not limited to:

  • Event backdrop production

  • Signage systems

  • Printed carpet solutions

  • LED rental solutions

All services are subject to availability and written confirmation.

2. Quotations & Pricing

Quotations are valid for fourteen (14) days unless otherwise stated.

Prices are subject to change based on material cost fluctuations or project specification revisions.

3. Order Confirmation

An order shall be deemed confirmed only upon:

  • Written acceptance via email or WhatsApp

  • Receipt of required deposit payment

AffixWorks reserves the right to decline any order at its discretion.

4. Client Responsibilities

Clients are responsible for ensuring:

  • Accuracy of submitted artwork

  • Correct spelling and content approval

  • Ownership or licensing of all provided materials

AffixWorks shall not be liable for errors in client-approved files.

5. Production Variations

Due to inherent differences in printing processes, lighting conditions, and display calibration, minor color variations may occur.

Such variations shall not constitute a production defect.

6. Payment Terms

Accepted payment methods include:

  • Bank transfer

  • Approved digital payment channels

Production may commence only after payment confirmation.

Late payments may result in production delays.

7. Delivery & Installation

Delivery timelines are estimates only and may be affected by:

  • Production schedules

  • Logistics constraints

  • Force majeure events

AffixWorks shall not be liable for delays beyond its reasonable control.

8. Claims & Liability

Any claims regarding defects must be submitted within three (3) days of delivery.

Our maximum liability shall not exceed the total contract value of the affected order.

AffixWorks shall not be responsible for indirect, incidental, or consequential losses.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of Malaysia.